Job Type              Regular Full-Time
Remote Type   Hybrid
Location               Vancouver, Canada
Posting Range   $91,000 - $187,200

Family is part of Definity, a Canadian multi-channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.

To us, a seamless user experience is as important as the people behind it. That’s why we hire the most service-oriented individuals in BC and empower them with the tools they need to wow both our broker network and their clients. If a vibrant atmosphere with great people and an ambitious culture sounds like your kind of fit, apply to join us today.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Family offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role?

The Senior Software Development Leader is responsible for providing technical direction and the management of Family’s development staff. Reporting to the Business Support Services (BSS) Manager, the Senior Software Development Leader is responsible for the end-to-end development and architecture of the company’s proprietary business and IT applications, making effective and efficient use of all Family’s development resources. The incumbent must have a successful track record of launching projects with C# and MVC computing technologies on an SQL platform.

Responsibilities

This is a highly technical role. The incumbent will be expected to lead from a place of understanding, and to do so, they will develop an intimate understanding of the underlying technical architecture, as well as contributing to the future direction of the platform.
Gauge the effectiveness and efficiency of existing in-house developed systems; develop and implement strategies for improving or further leveraging existing technologies
Research emerging products, services, protocols, and standards in support of systems software development efforts
Define and enforce application architecture standards, ensuring scalability, security, and maintainability. Understand and translate business needs into technical solutions and vice versa
Provide direction and approval for service level standards, policies, and operational guidelines as they pertain to the development environment
Document, analyze and continually improve procedures, problems and their resolution in the development team
Work closely with other IT teams to ensure development handover, proper integration, testing support and business analysis support as required
Provide incident and problem management support for all operational systems.
Ensure coding standards, best practices and secure development processes are followed.
Architect, design and develop high-performance, scalable web and API solutions using .net Core/.Net Framework.
Work with the BSS Manager and other IT leaders to establish and execute short and long-term architectural roadmaps for the business
Provide strong development leadership, guidance, and support; build and maintain an effective development team through coaching and mentoring
Provide operational back-up for all members of the development team.

Technical Skills

Proficient in OOAD/OOP/UML
Must have .NET application development skills and be proficient in the following technologies:
- C# & T-SQL and be a current user
- SQL and SQL administration functions and query, and programming skills
- JavaScript (AJAX/JSON) and be a current user
- MVC (Razor), jQuery, LINQ, Angular and Entity Framework,
- Web application development (HTML & CSS)
- Related .Net technology stack
It would be an asset to have experience with:
- Recent experience using Knockout.js
- VB.NET experience
Must have experience writing design documents
Must have experience using .NET diagnostic tools to investigate and profile .NET applications
Proven training and experience in maintaining high-volume .net-based client-server business systems
Hands-on experience with Azure DevOps, REST APIs, MS architecture, Git, and version control practices.

Job Requirements

Ability to take initiative and provide direction to self and others
Proven ability to motivate others and work in a team environment
Able to manage relationships with internal stakeholders and vendor partners in order to facilitate decision-making and problem resolution
Excellent ability to analyze problems, find innovative solutions, translate technical details into business language and present those details to non-technical peers/managers
Excellent verbal and written communication skills

Education and Experience

Must have a technical or college degree in Information Systems or Computer Science
Microsoft Certified Solutions Developer App Builder certification required
10+ years of relevant hands-on experience in a complex production environment
5+ years’ experience recruiting, managing performance and leading a software development team
Prior experience working within the insurance industry is an asset

Note: Pre-screening tests might be required for some positions.

Interested in this role, but don't meet every requirement? We encourage you to apply! If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter. We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Family, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

Hybrid work schedule for most roles
Company share ownership program
Retirement savings program with company-matched RRSP contributions
Generous time away, including vacation, personal leave, and birthday leave.
Paid volunteer days and company matching on charitable donations.
Competitive salary and benefits, including educational resources, tuition assistance, and paid time off to study for exams.
Focus on inclusion with employee groups, access to BIPOC counsellors, and access to programs for working parents.
Wellness and recognition programs
Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

You must be legally entitled to work in Canada. Qualified candidates are asked to please submit a cover letter outlining their suitability for this opportunity and a copy of their resume in one document.

We would like to thank all candidates for showing interest in this role and our company; however, only those selected for further consideration will be contacted.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: accommodationrequest@familyins.com.