Job Type              Regular Full-Time
Remote Type     Hybrid
Location               Vancouver, Canada
Posting Range   $66,300 - $122,100

Love What You Do
Family is part of Definity, a Canadian, multi-channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.

To us, a seamless user experience is as important as the people behind it. That’s why we hire the most service-oriented individuals in BC and empower them with the tools they need to wow both our broker network and their clients. If a vibrant atmosphere with great people and an ambitious culture sounds like your kind of fit, apply to join us today.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Family offers flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role?
Reporting to the Property Underwriting Leader, Property Underwriting Team Leader is responsible for the daily activities of a designated group of property underwriters. As the primary point of contact for the team, the incumbent provides directions to team and maintains adequate staffing levels to ensure high service standards are met.

The Property Underwriting Team Leader works closely with the Underwriting Manager to plan and execute company directives and goals. It is expected that the incumbent will actively underwrite policies and have a solid working understanding of department practices and broker relationships.

Responsibilities

Staff Supervision and Training: (40%)

Team coordination to ensure service level agreements are maintained and report results to the Underwriting Manager.
Collaborate with other leaders and/or the Underwriting Manager to resolve any resource conflicts that affect internal or external service levels or project deadlines.
Assist in the development of internal procedures and documentation as it relates to the Property product to ensure consistent practices and adequate internal control of department
Supervise direct reports and consult with the Underwriting Manager if any concerns arise
Ensure that staff have an opportunity to participate in training events to enhance their development

Staff Development and Evaluation: (30%)

Proactively manage individual team member performance and productivity and take corrective action when necessary.
Coach team members regularly to provide direction, encourage development and assist with career progression
Recommend, monitor and enforce binding authority limits for staff
Conduct quarterly performance reviews of team members
Facilitate team meetings

Underwriting Operations: (30%)

Respond to broker inquiries, concerns or complaints on underwriting decisions as escalated by team members within established binding authorities and refer them to the manager as required.
Ensure that the team members understand the underwriting objectives and ensure everyone is working towards the same goal
Collaborate with Underwriters on risk selection, striving to maintain consistent underwriting practices. Approve exceptions while ensuring that insurance policies are selected according to Family’s guidelines and rated correctly and accurately on the POS system.
Assist Underwriters to complete referrals, when necessary, due to volume or complexity
Provide constructive feedback to the marketing department and the manager on training and broker issues as they arise
Manage relationships with all brokers to develop stable and profitable books of business
Participate in broker review process
Participate in special projects when required
Keep abreast of changes in the marketplace: new products, rates, laws or regulations and recommend changes to products and processes as required
Continue with professional development
Attend industry functions or broker visits as required.

What you bring to the role?
Experience & Educational Qualifications

Ten or more years’ experience in personal insurance.
Detailed knowledge of personal property and casualty insurance including risk analysis of home products. Knowledge of personal auto products is an asset.
CIP or FCIP designation or post-secondary degree or equivalent combination of education and experience
Must have a General Insurance Agent Level 2 License, or be willing and eligible to obtain the license within the first 30 days of employment
Prior leadership experience is an asset
Strong computer skills including Office 365.
Ability to proactively solve problems and recommend solutions to issues
Strong ability to work independently as well as part of a team
Ability to interpret and effectively communicate complex information
Strong verbal and written communication skills
Understand insurance practices and principles, current market trends
Results driven and customers focused.

Actual salary for the role may vary depending on the work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the company's discretion and subject to individual and company performance.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

What's in it for you?

Company share ownership program
Retirement savings program with company-matched RRSP contributions
Generous time away, including vacation, personal leave, and birthday leave.
Paid volunteer days and company matching on charitable donations.
Competitive salary and benefits, including educational resources, tuition assistance, and paid time off to study for exams.
Focus on inclusion with employee groups, access to BIPOC counsellors, and access to programs for working parents.
Wellness and recognition programs
Discounts on products and services

You must be legally entitled to work in Canada. Qualified candidates are asked to please submit a cover letter outlining their suitability for this opportunity and a copy of their resume as a single document.

We would like to thank all candidates for showing interest in this role and our company; however, only those selected for further consideration will be contacted.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: accommodationrequest@familyins.com