Job Type              Regular Full-Time
Remote Type     Hybrid
Location               Vancouver, Canada
Posting Range   $108,700 - $158,700

Family is part of Definity, a Canadian multi-channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.

To us, a seamless user experience is as important as the people behind it. That’s why we hire the most service-oriented individuals in BC and empower them with the tools they need to wow both our broker network and their clients. If a vibrant atmosphere with great people and an ambitious culture sounds like your kind of fit, apply to join us today.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Family offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role?
Technology Infrastructure Manager leads and optimizes our enterprise infrastructure operations. This role ensures stability, security, scalability, and innovation of our technological environment. The ideal candidate combines deep technical expertise with strategic leadership to drive operational excellence and align infrastructure initiatives with business objectives. The successful candidate will possess deep technical expertise across Windows, .NET, MS SQL, Fortinet, Cisco & Dell networking, and cybersecurity, along with proven leadership capabilities to manage a high-performing team.

Responsibilities

Lead and manage a team of infrastructure professionals responsible for network, server, and security operations.
Oversee the design, implementation, and maintenance of enterprise infrastructure including Windows Server environments, .NET applications, and SQL databases.
Ensure high availability, performance, and security of all infrastructure systems.
Manage and optimize Fortinet firewalls, load balancers and Dell, Cisco switches, ensuring robust network security and connectivity.
Manage and maintain multiple Microsoft Hyper-V HA Failover Clusters with replication
Manage and maintain Dell Blade, PowerMax & SAN infrastructure.
Develop and enforce IT security policies, procedures, and best practices in alignment with industry standards.
Monitor system performance and proactively address potential issues to minimize downtime.
Collaborate with business and technology stakeholders to support strategic initiatives and ensure infrastructure alignment with business goals.
Manage vendor relationships and contracts related to infrastructure services and support.
Maintain documentation of systems architecture, configurations, and procedures.
Lead disaster recovery planning and business continuity efforts.
Track and manage infrastructure budgets, ensuring cost-effective operations within the organization’s technology spend targets.

Job Requirements
Education

Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent experience.
Relevant professional certifications such as:
Microsoft: MCSE, Microsoft Certified: Database Administrator
Networking: CCNA/CCNP
Security: Fortinet NSE, CISSP
Dell Technologies: Certified Specialist

Experience

Minimum 15 years of experience in IT infrastructure management, with at least 7+ years in a leadership role.
Strong hands-on experience with:
Windows Server administration
.NET application environments
Microsoft SQL Server
Fortinet firewall configuration and management
Cisco/Dell switches and networking protocols
Network architecture and troubleshooting
Cybersecurity frameworks and tools
Expertise in Dell Blade, PowerMax, and Compellent SAN technologies.
Proven ability to manage and mentor technical teams in a fast-paced environment.
Experience managing infrastructure for mid-to-large scale enterprises.
Strong understanding of ITIL practices and service management.
Experience in cloud infrastructure (Azure) and hybrid environments.
Familiarity with Mitel VOIP systems.
Excellent problem-solving, communication, and stakeholder management skills.

Interested in this role, but don't meet every requirement? We encourage you to apply! If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter. We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Family, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

Hybrid work schedule for most roles
Company share ownership program
Retirement savings program with company-matched RRSP contributions
Generous time away, including vacation, personal leave, and birthday leave.
Paid volunteer days and company matching on charitable donations.
Competitive salary and benefits, including educational resources, tuition assistance, and paid time off to study for exams.
Focus on inclusion with employee groups, access to BIPOC counsellors, and access to programs for working parents.
Wellness and recognition programs
Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

You must be legally entitled to work in Canada. Qualified candidates are asked to please submit a cover letter outlining their suitability for this opportunity and a copy of their resume in one document.
We would like to thank all candidates for showing interest in this role and our company; however, only those selected for further consideration will be contacted.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: accommodationrequest@familyins.com.