Job Type                              Regular Full-Time
Remote Type                     Hybrid
Location                               Vancouver, Canada
Posting Range                  $77,800 - $129,600
Number of positions      01

Family is part of Definity, a Canadian multi-channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.

To us, a seamless user experience is as important as the people behind it. That’s why we hire the most service-oriented individuals in BC and empower them with the tools they need to wow both our broker network and their clients. If a vibrant atmosphere with great people and an ambitious culture sounds like your kind of fit, apply to join us today.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do. Family offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role?
Reporting to the Underwriting Manager, the Property Underwriting Team Leader is responsible for leading a team of underwriters, ensuring high service standards, and driving profitable underwriting results. This role combines people leadership, underwriting expertise, and operational excellence, while maintaining strong broker relationships and supporting business objectives.

What you’ll do?
Team Leadership & Operations (40%)

Lead daily team activities to ensure service level agreements are consistently met
Manage staffing levels and coordinate resources to support workloads and deadlines
Supervise direct reports and provide guidance on performance and development
Facilitate team meetings and foster a collaborative, high-performing environment
Support development of underwriting procedures and best practices

Staff Development & Performance Management (30%)

Coach, mentor, and develop team members to enhance performance and career growth
Conduct regular performance reviews and provide ongoing feedback
Monitor productivity and take corrective actions when required
Recommend, monitor and enforce binding authority limits for staff

Underwriting Operations: (30%)

Act as the primary escalation point for broker inquiries and underwriting concerns, ensuring timely and professional resolution within established authority levels
Align team members to underwriting objectives, ensuring consistent execution and shared goals
Partner with underwriters on risk selection to maintain consistency in underwriting practices, approving exceptions in line with company guidelines
Support the team with complex or high-volume referrals to ensure efficient turnaround and quality decisions
Provide feedback to leadership and marketing on broker trends, training needs, and emerging issues
Build and maintain strong broker relationships to support profitable and sustainable growth
Participate in broker performance reviews and contribute insights to strengthen partnerships
Contribute to special projects and departmental initiatives as needed
Stay informed on market trends, regulatory changes, and product updates, and recommend improvements to processes and offerings
Commit to ongoing professional development and industry learning
Represent the company at industry events and broker meetings as required

What you bring?
Experience & Qualifications

10+ years of experience in personal insurance, with strong underwriting expertise
Deep knowledge of property and casualty insurance, including risk analysis. Knowledge of personal auto products is an asset.
CIP / FCIP designation or post-secondary degree or equivalent combination of education and experience
Must have a General Insurance Agent Level 2 License or be willing and eligible to obtain the license within the first 30 days of employment
Previous leadership experience is an asset

Skills & Competencies

Strong leadership and team management capabilities
Excellent communication and relationship-building skills
Ability to analyze complex information and make sound decisions
Results-driven with a strong customer focus
Strong problem-solving and organizational skills
Proficiency in Microsoft 365 tools

Interested in this role, but don't meet every requirement? We encourage you to apply! We value diverse experiences and perspectives—great people bring value in many ways. If you believe you can excel in this role, tell us how. At Family, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

Hybrid work schedule for most roles
Company share ownership program
Retirement savings program with company-matched RRSP contributions
Generous time away, including vacation, personal leave, and birthday leave.
Paid volunteer days and company matching on charitable donations.
Competitive salary and benefits, including educational resources, tuition assistance, and paid time off to study for exams.
Focus on inclusion with employee groups, access to BIPOC counsellors, and access to programs for working parents.
Wellness and recognition programs
Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

You must be legally entitled to work in Canada. Qualified candidates are asked to please submit a cover letter outlining their suitability for this opportunity and a copy of their resume in one document.
We would like to thank all candidates for showing interest in this role and our company; however, only those selected for further consideration will be contacted.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: accommodationrequest@familyins.com.