Family Insurance Solutions is a Vancouver based member of Economical Insurance. Economical Insurance is the insurer on all Family policies and is 100% Canadian owned and operated.

Reporting directly to the Business Support Services Manager, the Business Analyst is responsible for providing both operational and project related business analysis including business requirements capture and documentation. This position provides testing support as business needs require.

Why You’ll Like It Here

Opportunity to work with an incredible team of smart, collaborative, and supportive people
Comprehensive benefits package, including tuition reimbursement, RRSP core contribution and matching and fitness subsidies
3 weeks paid vacation and 7 days paid personal leave to start, paid holidays and birthday leave
Paid volunteer time off
Charitable donation-matching program to support your favorite charities
Remote work available during COVID-19

Responsibilities

Build stakeholder trust by understanding business concepts, issues and opportunities.
Facilitate problem solving discussions and general communication between business areas.
Facilitate requirements gathering with a variety of stakeholders.
Mediate differences in stakeholder perspectives to enable requirement consensus.
Provide feasibility and cost benefit analysis support of project initiatives to the business units.
Assist stakeholders to create project initiation or change request documents.
Provide impact assessments for the project requests and assist other project delivery teams with details to provide their impact assessments.
Provide advice, assistance and quantitative analysis (decision-making support), to the business units.
Work with business users to capture and document business requirements. Maintain requirements that are comprehensive, accurate and unambiguous.
Provide workflow analysis and documentation support to business units including process engineering, process control and standard operating procedures.
Liaise with systems developers, quality assurance, and business users to ensure understanding and usage of business design documents and functional specifications.
Facilitate communication between business users and Family’s project delivery teams to ensure a common understanding and consensus of technical solutions being implemented.
Support the delivery of business requirements within the system delivery life cycle, including scope and issue & risk identification.
Review test cases to ensure their accuracy and that they fully test the business requirements.
Provide technical direction to business teams as they prepare and execute user acceptance testing.
Keep abreast of developments in the field of business analysis and work towards adoption for practice improvement at Family.

Job Requirements

Bachelor's degree in Business or Computer Science
IIBA certification will be an asset
UI/UX knowledge and past experience will be an asset
5+ years business analysis experience delivering large complex IT projects
Hands on experience leveraging both Waterfall and Agile project management methodologies

Excellent technical and business writing skills
Excellent analytical, problem solving, planning, and investigative skills
Excellent communication and interpersonal skills
Must be detail oriented and resourceful
Must be self-directed - must work well under pressure and meet tight deadlines
Ability to adapt to a changing and fast paced work environment
Willingness and initiative to assist quality assurance team when needed.

Qualified candidates are asked to please submit a cover letter outlining your suitability for this opportunity and a copy of your resume.

We would like to thank all candidates for showing interest in this role and our company; however only those selected for further consideration will be contacted.

We are committed to providing an inclusive work environment that welcomes diversity and supports accessibility across the organization. If you require accommodation at any time during the recruitment process, please let us know by contacting accommodationrequest@familyins.com.