Job Type                             Contract, Full-Time
Duration 18 months
No. of positions 01
Remote Type   Hybrid
Location                              Vancouver, Canada
Posting Range $56,700 - $94,400

Love What You Do
Family is part of Definity, a Canadian, multi-channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.

To us, a seamless user experience is as important as the people behind it. That’s why we hire the most service-oriented individuals in BC and empower them with the tools they need to wow both our broker network and their clients. If a vibrant atmosphere with great people and an ambitious culture sound like your kind of fit, apply to join us today.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Family offers flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role?
We’re seeking a Marketing Coordinator to join our team on an 18‑month maternity leave contract. In this role, you’ll support both marketing operations and broker‑related activities, ensuring smooth communication, accurate branding, and seamless execution of key initiatives.

This position is ideal for a proactive multitasker who thrives in a fast‑paced environment and enjoys collaborating with internal teams, external partners, and brokers.

Key Responsibilities
Broker Management

Coordinate and administer broker onboarding, including agency setup and licensing within the Family POS system.
Maintain and update the broker contact directory and mailing lists.
Coordinate and manage the broker implementation process and support brokers through each stage.
- Draft and revise broker contracts.
- Provide brokers with training materials and marketing supplies.
Respond to general broker inquiries and requests.
Communicate sales and incentive campaign objectives, timelines, and deliverables to the sales team.
Distribute monthly broker performance reports.
Plan and manage broker-related events.

Marketing and Communications

Ensure all internal and external materials comply with corporate brand guidelines.
Create and maintain marketing and training materials, including content, artwork, and image rights.
Manage print production and work with external vendors as needed.
Manage and maintain (research, select, order and replenish) promotional inventory (e.g., apparel, stationery, branded merchandise).
Draft and distribute broker communications and internal departmental communications.
Support the development, implementation, and reporting of sales campaigns.
Provide general administrative support to Director, Business Development.

Education & Experience

Degree or diploma in Marketing, Communications, or related field—or equivalent experience.
2–3 years of experience in the insurance industry (preferred).
Graphic design education or equivalent experience (asset).
Experience with:
- Email marketing tools (e.g., Mailchimp) and major social media platforms (asset)
- Adobe Captivate (asset)
- Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Adobe CMS or website content management (asset)
- SurveyMonkey (asset)
Preference for candidates with a General Insurance Salesperson Level 1 License, or willingness to obtain within 90 days (covered by Family).
Executive Assistant experience (asset).
Strong proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Publisher).

What you bring to the role?

Excellent written and verbal communication skills.
Strong organization and attention to detail.
Ability to manage multiple projects and meet tight deadlines.
A collaborative mindset with the ability to work independently.
Professional, friendly, and courteous customer‑focused approach.
Ability to communicate information clearly and persuasively.
Comfortable working in a fast‑paced environment.
Willingness to travel occasionally (1–2 times per year).
Familiarity with personal lines insurance and broker environments (asset).

If you have a marketing or design portfolio, feel free to share it with your application—we’d love to see your work.

Interested in this role, but don't meet every requirement? We encourage you to apply! If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter. We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Family, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

Generous time away including vacation and paid volunteer days.
Competitive salary
Focus on inclusion with employee groups and access to BIPOC counsellors.

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

You must be legally entitled to work in Canada. Qualified candidates are asked to please submit a cover letter outlining their suitability for this opportunity and a copy of their resume in one document. We would like to thank all candidates for showing interest in this role and our company; however, only those selected for further consideration will be contacted.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: accommodationrequest@familyins.com.